Terms & Conditions

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Agreement and Declaration

Trekking and adventure tours in the Himalayan regions carry inherent risks, including severe weather, injury, or even death. While we take every precaution, accidents may still happen. By booking, you acknowledge and accept these risks. Please read the following conditions carefully:

The Contract

By booking with Brothers International Tours & Trading Pte Ltd (the Company), you agree to these Terms and Conditions. This agreement governs your relationship with us and covers liability limitations and cancellation policies.

Privacy Policy

We respect your privacy and ensure that your personal data is kept confidential and used only for booking purposes. We will not disclose or sell your information to third parties.

Trip Booking

A contract is formed when you receive a written confirmation after paying the deposit. Check your booking details carefully and notify us of any errors. The name on your booking must match your passport exactly.

Deposit Requirements

A 50% deposit is required at the time of booking, with the remaining balance due 60 days before departure. Payment can be made via bank transfer or PayNow.

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Cancellation Policy

Over 180 days before departure: No charge 180-90 days: 10% charge 90-30 days: 30% charge 30-15 days: 50% charge 15-7 days: 80% charge Less than 7 days: No refund No refunds for unused services or voluntary trip cancellations. We recommend purchasing trip cancellation insurance.

Health and Fitness

You must assess your health and fitness before booking. Inform us of any pre-existing medical conditions. We are not responsible for any issues arising from medical conditions or inability to complete the trip.

Travel Insurance

Adequate travel insurance covering accidents, medical expenses, and emergency evacuation is mandatory. We recommend comprehensive coverage for all aspects of the trip.

Itinerary Changes

The itinerary may change due to unforeseen factors such as weather, medical issues, or flight delays. Brothers Team reserves the right to modify the schedule.

Visa and Passport

Ensure your passport is valid for at least 6 months beyond your travel dates. It’s your responsibility to obtain the necessary visas. Brothers Team is not responsible for visa issues.

Injuries and Evacuation

We are not liable for injuries or health conditions during the trip. We strongly recommend purchasing insurance that includes medical and evacuation coverage.

Unused Services

No refunds or discounts for missed services, including illness, injury, or early departure.

Responsible Tourism

We promote responsible tourism and expect travelers to respect local communities and the environment.

Complaints

If you encounter any issues, please contact your tour leader or our Customer Service team immediately. Constructive feedback helps us improve our services.